Customer Service & FAQs
CUSTOMER SERVICE & FAQS
HOW TO MAKE A PURCHASE
Making a purchase is very easy, simply browse our online shop and add any items that you wish to buy to the shopping basket. After you have finishing choosing, select how you would like to pay and complete the checkout process.
Please note we only deliver to addresses in the UK
NON RECEIPT OF GOODS
Before contacting us, please check the dispatch time of your item and also allow for delivery time. If that time has passed, please let us know that you have not received your goods. We must be informed of non-receipt of goods in a timely manner. Any declaration of non-receipt of goods made 3 weeks after the goods should have arrived may not be considered.
The first thing we will ask is for a confirmation of the delivery address. We will also ask you to please check at your local post/sorting office, in case your parcel is being held there.
If enough time has passed and the above checks have been completed, the parcel may be classed as lost. Please note that an order can only be classed as lost by Royal Mail if at least 15 working days or more have passed since the item was due to be delivered to a UK address (20 working days or more for Europe). Refunds or replacements will not be processed until that time has passed, unless otherwise agreed.
PAYMENT AND SECURITY
Payment will be taken at the time of order and you will be notified once your order has been despatched. If for any reason it is not possible to fulfil your order within the time-frame, you will be informed immediately.
We accept payment by credit or debit card via a secure online payment system. Your card details are entered via a secure PCI DSS compliant server. We also accept payments via PayPal.
VARIATIONS AND DEFECTS
• The images of the Products on our site are for illustrative purposes only and the Products may therefore vary slightly from those images unless specified.
• Colours and shades may vary due to monitor calibrations and lighting, etc
• The packaging of the Products may vary from that shown in images on our site.
• Variations will occur on any natural product, particularly natural wood products.
HOW TO CONTACT US
You can contact us via our Contact Us
page or email