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DELIVERIES AND RETURNS INFORMATION

 
DELIVERY OPTIONS AND COSTS
We can deliver to your home address or to an alternative address. Please specify when placing your order. Please note that we only deliver to addresses in the UK and we cannot ship to PO Box numbers. 
 
STANDARD DELIVERY SMALL ITEMS 
Standard delivery within mainland UK for some small items with a weight below 100 grams is £0.99
 
STANDARD DELIVERY UP TO £30
Standard delivery within mainland UK with an order value below £30 is £2.95
 
STANDARD DELIVERY FOR ORDERS BETWEEN £30 AND £100
Standard delivery within mainland UK with an order value between £30 and £100 is £4.95
 
STANDARD DELIVERY FOR ORDERS OVER £100 IS FREE
Standard delivery within mainland UK with an order value over £100 is free
 
We aim to deliver your goods to mainland UK addresses within 5 working days of receipt of your order (subject to availability).
 
NEXT DAY DELIVERY
We offer a next day delivery option for orders placed before 11.00 AM for an additional charge of £14.95. Exceptions do apply.
 
FREE IN STORE COLLECTION
Items can be collected from our shop in Barnstaple, North Devon, by appointment. They will be available to collect 1 working day after placing the order. Items are held for 7 days. This option isn’t available for all items.
 
DELIVERY TIMES
We aim to despatch all orders within 48 hours of receiving your order with the exception of bespoke items, although we do advise you to allow 3 - 4 working days. If you require your order for a specific date please contact us and we will do our best to achieve this. Next day delivery orders must be placed by 11.00 AM on a working day for next working day delivery.
 
LEAD TIMES ON BESPOKE
For bespoke/made to measure/personalised items, a date will be discussed at the time of ordering but generally will be completed within 4 – 6 weeks. We will endeavour to keep you updated on the progress of the order.
 
REFUNDS AND EXCHANGES
At Cassie’s Gifts and Designs we want you to be completely happy with your purchase. In the unlikely event that you are not 100% satisfied with your order, please see our Returns Policy below.
 
RETURNS
If you are not happy with your items you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or a refund, provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. 
If the item is not in perfect condition you may not be eligible for a full refund. 
There are no refunds on personalised products.
No order can be cancelled at any time on personalised or made to order goods.
 
TO RETURN AN ITEM
Should you be returning an order because you are not satisfied, please email us first for a returns form and enclose all details of the purchase giving the reason for your return and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, using the original packaging, along with the returns form and return to the address we provide to you. For all returns, except where the item is faulty or when we have sent you an incorrect item, you will be required to arrange and pay for the return of the products to us. 
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Until we receive your returned items you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
 
CANCELLATIONS
In accordance with the Distance Selling Regulations, you have the right to cancel your order within 14 days of receiving your order. 
If you wish to cancel an order, you must e-mail us within 14 days of receiving your order. If the order has already been despatched you will be required to return the item(s) in their original and unopened condition within 14 days.  No postal charges will be refunded and goods must be returned at your expense and at your own risk, preferably by recorded delivery. You will be refunded within 14 days of receiving the item back.
Please see how to return an item above
If the item is not in perfect condition you may not be eligible for a full refund
 
REFUNDS ON PERSONALISED / MADE TO ORDER PRODUCTS
No order can be cancelled at any time on personalised or made to order goods.
 
In the case of an error on our part with regard to made to order products, we will correct this by exchange at our expense.  If you have made an error then we will do what we can to assist in putting this right.  We do however reserve the right to make a charge for this service as well as the additional postal charges.
 
FAULTY OR DAMAGED ITEMS
All our items are carefully packed by hand and checked prior to packing, but in the unlikely event that an item is damaged in transit we will require you to e-mail or telephone us within 24 hours of receipt, giving us a full description of all damages and any damage to the packaging.  We would ask that you return the item in the original packaging within 7 days and upon receipt we will arrange for either a replacement or a full refund.  We will of course pay for your return postage and would ask that you retain a proof of postage.
If you believe that your item is faulty please email us immediately and we can advise you how to proceed. (Please do not attempt to repair the item as this may affect your entitlement to a refund or exchange.) If the item is agreed to be faulty all further costs will be covered by us. Once the faulty item has been received we will contact you to discuss whether a refund or replacement will be issued.